Customer Service
Contact
We are always available online!
Email: libraryshop@freelibrary.org
Mail: FLP Library Shop, 2000 Hamilton Street, Suite 201 Philadelphia, PA 19103
Standard Shipping & Handling
Orders are shipped within 1-7 business days from placement of order. Orders are processed Monday through Friday, 10:00 a.m.-4:00 p.m. EST, excluding holidays. This affects delivery time for orders placed on Fridays, weekends, and holidays, including expedited orders. The Library Shop does not ship internationally.
Customer Pick-up at Central Library - FREE
If you prefer to pick-up your package in person, select "Customer Pick-up at Central Library (1901 Vine Street, Philadelphia, PA) - FREE" as your shipping preference when checking out. Leave "Ship items to the above billing address" checked when entering addresses. Your item(s) will NOT be shipped to you. We will contact when your order is ready for pick-up. Pick-up must occur during our regular business hours, Monday through Friday10:00 a.m.-4:00 p.m. EST, excluding holidays*.
Returns & Exchanges
Your satisfaction is our goal. Please inspect your order upon delivery. If for any reason you are not satisfied with your purchase, please return the merchandise within 30 days of purchase for an exchange or refund in the form of original payment. Gift recipients will receive a merchandise voucher.
Please note:
The item returned must be in its original packaging and in salable condition. If your merchandise arrives damaged, please contact us immediately at 215-814-3547. We will be happy to provide an exchange or refund as you wish. Shipping and handling charges are not refundable.
Return the package along with a copy of your receipt to:
FLP Library Shop
Parkway Central Library
1901 Vine Street, Suite 111
Philadelphia, PA 19103
Volume Discounts
Volume discounts are available on orders of quantities over 10 of the same item. Send an email with the item and quantity you are interested in to libraryshop@freelibrary.org for a price quote.
Please note: The FLP Library Shop is closed on the following holidays and whenever City of Philadelphia services are closed.
- January 1st, New Year’s Day
- Martin Luther King Day
- President's Day
- Good Friday
- Easter Sunday
- Memorial Day
- July 4th, Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day